IT consulting and support
IT Consulting and Tech Support Services for Your Business
Are you feeling overwhelmed by managing your own IT operations or do you think your current provider just isn’t up to the job?
Whether you are looking for an IT team for big-picture planning, or just a reliable tech support provider, we have the options you need.
Onsite + Remote Tech Support for Amman
Remote IT Outsourcing for the Middle East
IT Consulting Services
24Online Onsite + Remote Tech Support for Amman, Jordan
Your tech support plan can include any of the following:
- Weekly or monthly on-site visits, plus support by phone, chat, email, and remote access technology
- User / desktop / workstation troubleshooting
- Software installation and updates
- User access management (ex. on-boarding and off-boarding)
- Network / server development and administration
- Equipment and software procurement services
- Cybersecurity measures
- Firewall, antivirus software, ransomware protection
- Cloud migrations
- Cloud backup and storage subscriptions
- Over a decade of experience serving 600+ companies in 20+ industries
- Founders have deep experience in the California startup sector and Middle East e-commerce sector
- Proactive, future-oriented approach to IT planning
- Collaborative approach to problem-solving
- Focus on speed, efficiency, security, and growth
- Read more about the 24Online advantage
24Online IT Consulting Services
Sometimes a client comes to us with a need for the “big picture” approach. In such a case, our consulting services may be a good match. Maybe you have a strategic plan for an ambitious expansion to multiple locations, but you don’t know how to get all the sites networked and sharing information. Or perhaps you have been struggling with chronic slowdowns or security breaches, and you need an audit and blueprint for redesign of your technical infrastructure. When you hire us for consulting services, this is our process:
- We meet with your executive team and survey major concerns or objectives.
- We conduct an assessment of your technology environment, with a focus on current strengths and weaknesses.
- We deliver a clear set of recommendations, oriented toward expressed goals, and a plan for implementation which can be achieved by our team or your internal staff.
If money is a concern, we can hone in on budget-friendly solutions that streamline existing operations and leverage external platforms such as cloud technology, to reduce the costs associated with maintaining servers and unnecessary hardware.
Whatever the case, we let you take the lead, and we make it our job to deliver the solution that is perfectly suited to your business objectives.
Here are some areas where you could benefit from our consulting services:
- Business expansion and infrastructure builds
- Network development or redesign
- Security audits and ethical hacking
- Strategies to improve business agility
- Compliance issues
- Globalization of the business
- CIO-level consulting
Instant Support: Remote IT Outsourcing Services with 24Online
Some companies have equipment and internal networks in good shape, but they just need an IT company to troubleshoot user or desktop issues as they arise. Perhaps internal staff members don’t have the time to deal with day-to-day IT problems, or the company doesn’t want to shoulder the expense of keeping a full-time IT manager or desktop support person on payroll. In cases like these, a 24Online Instant Support Plan may be a good fit.
Here are some great reasons a 24Online Instant Support Plan might be the best option for your company:
- Instant tech support delivered anytime, 24/7
- Affordable price; easy to budget
- Increases efficiency by reducing downtime
- Multichannel support delivery: by phone, email, chat, our online ticketing portal, and remote access software
- Oversight by your own 24online account manager
- Accountable through daily status reports
- 24Online staff are bilingual in English and Arabic
Remote access technology allows us to troubleshoot in real-time by securely porting into our client’s network and solving problems on their behalf. This technology simulates the experience of solving desktop problems while sitting alongside the user, but without extended wait times, and it can be achieved anytime, even lunchtime or after-hours. For the customer, the experience is smooth and seamlessly delivered. Company managers love this solution, as it massively increases efficiency by reducing downtime.
Support Across Borders
A 24Online Instant Support Plan is well-suited for clients unable to wait for a support professional to travel to their location. We love delivering support this way, as it allows us to bypass traffic, parking, or scheduling issues and assist you directly and on-demand. Our staff are bilingual in English and Arabic, so 24Online Instant Support is a good fit for clients in the Middle East who seek culturally compatible tech support services. We can easily work across borders this way, providing service throughout the MENA region.
To learn more and see pricing for our Instant Support Plans, visit our Outsourcing Page…
Let’s Get to Work!
Whatever your current situation, team 24Online has the technical savvy to help you meet your goals. With over a decade of experience providing IT services and technical support for companies in Amman, Jordan, chances are strong that we’ve worked with a company like yours.
Why waste time and resources taking the long route, when 24Online can you there quickly?
Take advantage of our free Network Assessment, and get started today…