our solutions

IT consulting and support

overview

How can 24Online support your company?

I’m searching for an IT company that will give us reliable tech support, without excuses or delays. In a perfect world, they have smart people on staff who will help me choose the best products and solutions for my business. –CEO, Amman, Jordan

We’re tired of the high costs of running our own IT department, and we’re ready for something different. –Operations Manager, Dubai, UAE

Are you feeling overwhelmed by managing your own IT operations or do you think your current provider just isn’t up to the job?

Whether you are looking for an IT team with big-picture insights for long-term planning, or you’re just looking for a reliable tech support provider, we have the options you need.

24Online Tech Support Services

Clients often come to us after hearing about our outstanding local reputation. We are known throughout Jordan for providing quality tech support services to a range of NGOs, government agencies, and companies of all sizes.

Other clients come to us looking for a provider with a proactive, future-oriented approach to IT planning. They know that having a great IT plan in place can give them an edge on their competition. They are often looking for ways that better information technology can improve their speed and efficiency while advancing their business goals.

Whatever your current IT situation, when you work with 24Online, we create a tech support plan that is designed to perfectly match the needs of your business.

After an initial free consultation, you sign an annual support contract which matches you with a 24Online account manager and guarantees our availability on a pre-scheduled basis.

Your tech support plan can include any of the following:

  • Weekly or monthly on-site visits, plus support by phone, chat, email, and remote access technology
  • User / desktop / workstation troubleshooting
  • Software installation and updates
  • User access management (ex. on-boarding and off-boarding)
  • Network / server development and administration
  • Equipment procurement services
  • Cybersecurity measures
    • Firewall, antivirus software, ransomware protection
  • Cloud migrations
  • Cloud backup and storage subscriptions

Team Collaboration

When you work with one of our team, you work with us all. The 24Online staff is highly trained in team collaboration, and we are in constant communication via chat, phone, and email. Therefore, every time you use our services, you are tapping our decades of acquired experience in the IT trade.

24Online Web-Based Tools

Your service is also enhanced by our use of advanced online tools, including our online ticketing portal, where you can track the progress of your support requests, as well as web-based proposal and invoicing applications. As with everything we do, we also strive to stay ahead of the curve in our customer relations, and we regularly survey our clients on their levels of customer satisfaction.

IT Consulting Services

Sometimes a client comes to us with a need for the “big picture” approach. In such a case, our consulting services may be a good match. Maybe they have a strategic plan for an ambitious expansion to multiple locations, but they don’t know how to get all the sites networked and sharing information. Or perhaps the client has been struggling with chronic slowdowns or security breaches, and they need an audit and blueprint for redesign of their technical infrastructure.

Whatever the case, when you hire us for consulting services, this is our process:

  1. First we meet with your executive team and survey major concerns or objectives.
  2. After that, we conduct an assessment of your technology environment, with a focus on current strengths and weaknesses.
  3. Finally, we deliver a clear set of recommendations, oriented toward expressed goals, and a plan for implementation which can be achieved by our team or your internal staff.

If money is a concern, we can hone in on budget-friendly solutions that streamline existing operations and leverage external platforms such as cloud technology, to reduce the costs associated with maintaining servers and unnecessary hardware. Whatever the case, we let you, our client, take the lead, and we make it our job to deliver the solution that is perfectly suited to your business objectives.

Here are some areas where you could benefit from our consulting services:

  • Business expansion and infrastructure builds
  • Network development or redesign
  • Security audits and ethical hacking
  • Strategies to improve business agility
  • Compliance issues
  • Globalization of the business
  • CIO-level consulting

Outsourcing with 24Online Instant Support

Some companies have equipment and internal networks in good shape, but they just need an IT company to troubleshoot user or desktop issues as they arise. Perhaps internal staff members don’t have the time to deal with day-to-day IT problems, or the company doesn’t want to shoulder the expense of keeping a full-time IT manager or desktop support person on payroll. In cases like these, a 24Online Instant Support Plan may be a good fit.

Here are some great reasons a 24Online Instant Support Plan might be the best option for your company:

  • Instant tech support delivered anytime, 24/7
  • Affordable price; easy to budget
  • Increases efficiency by reducing downtime
  • Multichannel support delivery: by phone, email, chat, our online ticketing portal, and remote access software
  • Oversight by your own 24online account manager
  • Accountable through daily status reports
  • 24Online staff are bilingual in English and Arabic

Remote access technology allows us to troubleshoot in real-time by securely porting into our client’s network and solving problems on their behalf. This technology simulates the experience of solving desktop problems while sitting alongside the user, but without extended wait times, and it can be achieved anytime, even lunchtime or after-hours. For the customer, the experience is smooth and seamlessly delivered. Company managers love this solution, as it massively increases efficiency by reducing downtime.

Support Across Borders

A 24Online Instant Support Plan is well-suited for clients unable to wait for a support professional to travel to their location. We love delivering support this way, as it allows us to bypass traffic, parking, or scheduling issues and assist you directly and on-demand. Our staff are bilingual in English and Arabic, so 24Online Instant Support is a good fit for clients in the Middle East who seek culturally compatible tech support services. We can easily work across borders this way, providing service throughout the MENA region.

To learn more and see pricing for our Instant Support Plans, visit our Outsourcing Page…

Let’s Get to Work!

Whatever your current situation, team 24Online has the technical savvy to help take you from Point A to Point B. With over a decade of experience serving local and regional markets, we’ve worked with a vast array of companies, solving every technical challenge imaginable. Chances are strong that we’ve worked with a company like yours.

Our flexible business model enables us to provide a service package that exactly fits your company. We can schedule a monthly or weekly service visit to your location, give you 24/7 remote support, provide CIO-level consulting services, or help out on a per-project basis. You tell us your goals, and we’ll help you leverage technology to achieve your plans.

Why waste time and resources taking the long route, when 24Online can you there quickly?

Take advantage of our free Network Assessment, and get started today…

Solutions

24Online IT services include

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    Network

    A well-managed network is critical to the health of your company. With regular maintenance and monitoring, we ensure your network runs at optimum capacity.

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    Support Services

    24Online clients can access our 24/7 helpdesk. We work across time zones because today’s workforce is global, and opportunity doesn’t wait.

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    Infrastructure

    Your IT infrastructure is the backbone of your business. Good planning and updated equipment can make the difference between success and failure.

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    Software and Hardware

    24Online can source new products and equipment. Our long-term partnerships with vendors translate to unbeatable savings for you.

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    Cloud Applications

    Take advantage of the savings and flexibility of the cloud. We offer a range of packages, including Amazon Web Services, on pay-as-you-go plans.

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    Website Development

    Ask about our web design packages. We offer website and e-commerce site builds, web hosting, content writing, and social media management.

Benefits

Our services provide a unique range of benefits

  • Save Money

    With good planning and regular IT maintenance, you can avoid the costly effects of downtime and critical equipment failure. For reliable budgeting, sign up for an annual contract, which saves you money in the long run.

  • Feel More Confident

    Choose 24Online as your trusted IT advisor and feel confident your systems are in good hands. Ask us how to leverage innovations in software, cyber security, cloud computing, and web applications to achieve your business goals.

  • Be More Scalable

    Your business responds faster to market conditions when your IT environment can scale. Gone are the days of massive infrastructure buildouts and unnecessary overspending. Using flexible cloud solutions, you can have lean, agile systems that match your data needs.

  • Be More Productive

    Achieve more of your goals when you have 24Online on your side. With our team of engineers and helpdesk technicians taking care of technical concerns, your team can get back to focusing on what they do best.

  • Mobilize and Globalize

    Do business across borders by taking advantage of applications that enable you to share data, collaborate on projects, and take calls from anywhere. Easily loop in new team members, assign roles, and send/receive files, even while on the go.

Stop wasting time and money on technology. Let’s get started